Support & Service

Installation typically takes 1-3 business days after your request is approved and coverage is confirmed. Our technicians will coordinate with you to schedule a convenient installation time. The physical installation process usually takes 2-4 hours depending on your location.

Several factors can affect Wi-Fi speed:

• • Distance from the router
• • Walls and physical obstacles
• • Number of connected devices
• • Device capabilities and age
• • Network congestion during peak hours

For best results, connect via ethernet cable or stay close to the router. If you're still experiencing issues, contact our support team for assistance.

You can change your package at any time:

1. 1. Contact us via Phone, WhatsApp, or Email
2. 2. Specify your desired package
3. 3. We'll process the change within 24 hours
4. 4. Billing will be adjusted from next month

There's no fee for package changes!

If your internet is down, try these steps:

1. 1. Restart your router (unplug for 30 seconds)
2. 2. Check if cables are properly connected
3. 3. Try connecting via ethernet cable
4. 4. Check if other devices have the same issue

If the problem persists, contact our support immediately: +8801971235241

We offer multiple payment methods for your convenience:

• • Mobile Banking (bKash, Nagad, Rocket)
• • Bank Transfer
• • Cash payment at our office
• • Online Payment (through Customer Portal)

Payment details and account numbers will be provided during your connection setup. Bills are due on the 1st of each month.

We provide a grace period of 5 days after the due date. If payment is not received within this period, the connection may be temporarily suspended. Contact us if you're facing any payment difficulties - we're always ready to work with you!

Yes! If you need to suspend your connection temporarily (for travel, etc.), contact us at least 3 days in advance. We'll discuss the options and any applicable policies.

All our packages come with unlimited data, so you don't need to worry about usage limits! Stream, download, and browse as much as you want.

We provide all necessary equipment during installation:

• • High-quality Wi-Fi router
• • All cables and connectors
• • Professional installation

You just need devices (phone, computer, smart TV) to connect to the internet!

Yes! Our technicians will help you connect your devices during installation. For any future issues with device connectivity, our support team is always available to guide you through the process.